"The course content I found most valuable to me was the testing tools and the 'how to' section of capturing data. It is useful and important to capture details as these are more often lost over time without proper recording."
Tay Woon Peng,
DSO National Laboratories
 
"The whole course was important as it took me through the process of understanding the 'user' and then 'usability'."
Kavita Subramaniam
DSO National Laboratories
 
"The valuable change I can make to my workplace now is that I can start applying heuristic evaluations to future designs of systems".
Jasmine Teo
National Computer Systems
 

Learn the Art and Science of Usability Testing
Home > Services > Usability Training

Workshop Objectives

Despite huge cost and time investments, and presence of useful features; many websites, intranets and software end up being too-hard-to-use for users who ultimately discard them.

The objective of this 2-day, research-based workshop is to arm you with:

  • Comprehensive knowledge about the cutting-edge usability testing techniques and tools

  • The ability to accurately predict how users will experience your website, intranet or software

  • The ability to align your design efforts and product offerings to suit your users' goals, needs and capabilities

Why you should attend this Workshop

The consequences of not testing your designs include:

  • Inability to authentically validate concepts in early design stages
  • Lack of prioritized project planning about which features to build and when
  • Dissatisfied users, lost customers
  • Cost of redesign
  • Bad publicity
  • Lost investment in time, money and effort
  • Increased burden and cost on training and support call

Workshop Overview

Day 1:

  • What is Usability Testing?
  • The Usability Engineering Life-Cycle (UELC)
  • The 4 stages of conducting usability tests
  • Which design elements to test?
  • The 6 testing tools
  • Rapid prototyping
  • Usability Assessment Criteria
  • The 8 different usability testing methods
  • How to choose the best Method
  • Interactive Session: Conducting Heuristic Evaluation
 Day 2:
  • Live User Testing
  • Informal vs. Structured Techniques, including usability lab testing
  • Planning for the test
  • Monitoring the test
  • Follow Up and Debriefing
  • 10 secrets of effective Test Reports
  • Interactive Session: Conducting a live user test
  • Practical issues: Recruiting users, how many users to test, cost, etc.
  • Open Forum: Questions
  • Workshop Wrap Up