"It is a pleasure to attend your course! It has been most benefical and i look forward to implementing the recommended changes in the next revamp."
Dawn Ho,
Nanyang Polytecnic
 
"The whole course was important as it took me through the process of understanding the 'user' and then 'usability'."
Kavita Subramaniam
DSO National Laboratories
 
"The valuable change I can make to my workplace now is that I can start applying heuristic evaluations to future designs of systems".
Jasmine Teo
National Computer Systems
 
"Thanks for a great sharing session! I really found your lecture very useful".
Dawn Kuah,
iMINDEF, Ministry of Defense
 

Essentials of eGovernment Usability
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Workshop Objectives

In its latest e-Government Action Plan II, spanning 2003-2006, Singapore Govt. has prescribed 'Delighted customers' as the number one key outcome for all eGovernment initiatives. This workshop is designed to provide you a highly actionable interpretation of this eGovernment action plan.

Through insightful examples based on real experience of eGovernment projects executed by MicroUsability in Singapore; plus our research and analysis of eGovernment initiatives across the world, the workshop will empower you with tangible tools to create easy-to-use eGovernment products and 'truly' delight your customers

Who Should Attend

Anybody involved in the strategy, scoping and management of eGovt. Initiatives and projects including websites, intranets, and software applications, especially:

  • eGovernment Policy Makers
  • Public Sector Web and Software Project Managers

Why you should attend this Workshop

This workshop will provide you a unique opportunity to understand the Singapore e-Government Action Plan II from a user-centered perspective. You will also get introduced to various usability engineering concepts and techniques; covering various aspects of user-centered eGovt. Project management including:

  1. Goal setting and Phase-wise scoping
  2. Specifications writing
  3. Interface and interaction designing - Do's and Don'ts
  4. Evaluating deliverables of vendors against usability benchmarks
  5. Best Practices of eGovernments across the world