"It is a pleasure to attend your course! It has been most benefical and i look forward to implementing the recommended changes in the next revamp."
Dawn Ho,
Nanyang Polytecnic
 
"The whole course was important as it took me through the process of understanding the 'user' and then 'usability'."
Kavita Subramaniam
DSO National Laboratories
 
"The valuable change I can make to my workplace now is that I can start applying heuristic evaluations to future designs of systems".
Jasmine Teo
National Computer Systems
 
"Thanks for a great sharing session! I really found your lecture very useful".
Dawn Kuah,
iMINDEF, Ministry of Defense
 

Improving Web Usability: Methods, Principles and Standardsg
Home > Services > Usability Training

Workshop Objectives

This workshop introduces practical methods and guidelines for improving the usability of your websites. Topics include user behaviors on the web, information architecture design, web design standards, usability evaluation methods, etc. Upon completion of this workshop, you will be able to understand:

  • What are the characteristics of web-based user interaction?
  • What are the common problems in web design?
  • How to apply design methodologies to create user-friendly websites?
  • How to use evaluation methods to identify usability problems?
  • Why improving web usability can bring significant business returns?

Who Should Attend

Web Designers and Developers
Especially those with responsibility for designing and implementing accessible designs.

Project Managers
For project managers looking to understand accessible website design and the implementation of accessibility guidelines.

Content developers and providers

Workshop Contents

1. Common problems in web design

  • Accessibility
  • Navigation
  • Content
  • Consistency
  • Feedback
  • Cross-Platform incompatibility

2. Design methodologies

  • User-centered design
  • Participatory design
  • Collaborative design

3. Design techniques

  • Task analysis
  • Conceptual models
  • Card sorting

4. Evaluation techniques

  • Heuristic evaluation
  • Cognitive walkthrough
  • User testing

5. Usability standards

  • Global standards
    • W3C
    • ISO 9241
  • Local standards
    • Interstandards¹ Specification for Website Design PS 1:2007
    • MicroUsability's web interface standards for e-Government services

6. Emerging topics

  • Ajax
  • Web 2.0
  • Semantic web
  • Pen-based applications on the web