is our resident Hospitality User Experience expert.
Sign up for his 1 hour interactive webinar on 'Designing the Guest Experience'.
Some of the case studies he will cover will be Disney Hotels, and how this group of hotels increased profit through customer delight.
He will explain how to identify the various guest touch-points and mapping them into profitability.
Date: 25th Jan 2013.
Time: 3-4pm Singapore/HK/China time