Resources

Basics
•	What is Usability?
•	Why is usability important?
•	When to implement usability?
Usability Testing
•	Usability Testing: What is it?
•	Focus groups are not usability tests.
•	How can I find out what my users really need?
•	Save money and test with prototypes first.
User Behavior
•	Top 10 user complaints

MicroUsability articles and tips.

•	Save money and test with prototypes first. - October 2003
•	Focus Groups are not usability tests. - October 2003
•	Top 10 user complaints. - September 2003
•	How can I find out what my users really need? - August 2003
•	Usability Testing: What is it? - August 2003
•	When to implement usability? - July 2003
•	Why is usability important?- June 2003
•	What is Usability?- May 2003
External Links to usability resources. Usability in the News
•	Mazed and Confused. - CIO Magazine
•	Empower your web site with usability - ChannelNews Asia
•	Web Usability Guru Pitches better design in Asia - CNN
•	E-tailers: Only One Chance to Survive -Internet.com
Usability Benefits
•	Benefits of Usability - Usability Professional Association
•	Cost justifying ease of use - IBM Report
•	User Testing: Does Your Site Need It? - Hanson
Usability Process
•	Usability in the Development Process - Microsoft
•	User Engineering - IBM Report
•	User-Centered Design Process -IBM Report

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