MicroUsability works with organizations across many sectors including Government, Hospitality, Health, Financial Services, and Telecommunications.
Public Sector |
Private Sector |
Education |
Health Promotion Board
IDA
Ministry of Trade & Industry
Ministry of Health
Ministry of Home Affairs
MICA
Singapore Police Force
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AXS Infocomm
Creative Technologies
PalmOne Asia Pacific
ChannelNewsAsia.com
Singapore Press Holdings
National Computer Systems
Tescom
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Singapore Polytechnic Nee Ann Polytechnic Nanyang Polytechnic Singapore Institute of Management Civil Service College National University of Singapore
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Infocomm Development Authority |
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eCitizen Portal. The eCitizen web portal is positioned as the gateway for all government services on the web. We gathered rich, comprehensive and qualitative information about its potential users, especially their interaction behaviours, relationships and expectations from the portal. >> eCitizen Case Study
Web Interface Standards. We assisted IDA in the drafting of the WIS. The project included reviewing literature and government websites, setting usability goals, creating guidelines (e.g., branding and information architecture). >> WIS Case Study. |
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Ministry of Trade & Industry (MTI) |
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Government to Business and Licensing Portal. We conducted usability studies on the G2B portal and one of its key services, the Licensing Portal. The objectives were to identify the usability issues as well as the gaps between the public's expectations and the government's delivery of the portal. >> MTI Case Study |
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Ministry of Health and its Statutory Boards |
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The Ministry of Health's SARS website. We played a part in the prevention of SARS, by working with the Ministry of Health to help alleviate public fears and doubts about SARS and to motivate people to help prevent further spread of SARS. >> MOH Case Study
The Health Promotion Board website. A User Requirements Study of www.hpb.gov.sg was conducted. We completed an exhaustive User Modelling exercise, including the whole suite of emotive, persuasive, motivational, usability and goal-directed methodologies. |
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Singapore Police Force |
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Case Management System . We conducted user experience research, user-centric design and usability testing for the Police Project. This island-ewide Police Intranet System was to be used across all Police Divisions and multiple users groups (estimated to be more than 5000 users). Over 100 user tests were conducted. |
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