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India
Overview of the project is to observe how these software are being used by real users, preferably in real use situations by interviewing users to collect their feedback on the user interface of the software.
Client was interested in improving the usability of its Microwave Radio products
To arrive at clear proposals on how to improve the usability of the Microwave Radio software products based on real end-user feedback
The field tests are done in two phases.
- The first phase is Active Observation in a real use situation with user doing their real tasks. Active observation means that the researcher is not just passively looking what user is doing, but actively interacting with the user by asking questions and double-checking any interpretations.
- The second phase is an Interview related to the usability of the software. The discussion is supported with screenshots of the actual software and questionnaires.
Notes on important findings and improvement suggestions
1 week
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