Full Package where we handle the full user research process, prototyping, and monitoring /advisory services.

Project Management Package where we become your single point of contact to ensure that the development / design partners build a user centric solution.

Validation Package where we come in as external auditors to validate the user experience the product developed by your 3rd party vendor from start to finish.

'Validation' package

For Singtel, it was a 'Validation' working arrangement. We conducted a usability audit on the prototypes developed by their 3rd party vendor. Multiple rounds of usability testing were carried out in the MicroUsability Lab in Singapore.