Case Management System
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Client

Singapore Police Force (SPF)

Project

Case Management System user research, user-centric design and usability testing

Background

Case Management System is an island-wide Police Intranet System to be used across all Police Divisions and multiple user groups (estimated to be more than 5000 users).

Objectives

To implement a paperless case management system that would result in higher work productivity level than that achievable at the present time.

The research is to find out what are the goals expected from this project from the perspective of the organization and the users. It should ultimately benefit everyone who is using it.