Usability Testing for E-Billing Portal
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Client

Telecommunication provider

Project

Usability Testing for E-Billing Portal

Background

Client wanted to not only construct an efficient tool, but also one that is adequately communicated to its subscribers. And, in order to ensure adhesion and the success of this new process, the tool needs to be created with a high level of usability in mind, so that, in time, eBilling becomes the preferred mode of payment for SingTel’s subscribers. Deliverables

Objectives

• Development of online billing portal for customers of our client.
• The Cognitive Walkthrough - part of the deliverables committed to client, by MicroUsability.
• To reveal the obstacles that uses face when they perform their intended tasks on the billing portal.