This workshop introduces practical methods and guidelines for improving the usability of your websites. Topics include user behaviours on the web, information architecture design, web design standards, usability evaluation methods, etc.
Learn cutting-edge writing and organization techniques to create professional and usable web pages, online publications, e-mails, and newsletters.
Learn how to leverage your organization's E-Services as an effective eRelation tool and take them to the next service level.
Learn insightful examples from real eGovernment projects. This workshop will empower you with the tools to 'truly' satisfy your customers' needs.
Learn the best practices and advanced techniques in planning, designing, and managing websites for crisis communication.
Learn how to gather user requirements more effectively and convert requirements into effective web design solutions.
Learn how to develop taxonomies and metadata to facilitate the indexing and searching of knowledge within an organization. This workshop will provide best practice guidelines and discuss in detail the specific tasks associated with taxonomy development, from user research to usability testing.
Learn comprehensive knowledge about cutting-edge usability testing techniques and tools to accurately understand user behaviours and satisfy user needs.
Learn how to follow Web Content Accessibility Guidelines to create widely accessible websites, and use evaluation tools to identify accessibility problems.
Learn basic concepts and issues in ergonomics and apply human factors essentials in product design.
Learn how to understand, internalize, and apply the principles and processes involved in the design and evaluation of Human-Computer Interfaces.